1. Introduction
At Emerald BER Certs, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when carrying out Building Energy Rating (BER) assessments in domestic dwellings.
2. What Information We Collect
We may collect and process the following information:
Personal Information:
Name
Address of the property
Contact details (email address, phone number)
Eircode
Assessment Data:
Property measurements
Photographs (interior/exterior, for assessment purposes only)
Details of construction, insulation, heating systems, windows, and ventilation
Building plans or documents you provide
Technical Data (via website):
IP address
Browser type and version
Time zone settings and location
Website usage data (cookies, analytics tools, etc.)
3. How We Use Your Information
We collect and use your information to:
Perform BER assessments at your property
Generate and submit BER certificates to the SEAI (Sustainable Energy Authority of Ireland)
Contact you about your assessment, results, or any follow-up services
Maintain internal records and comply with legal obligations
Improve our website and services
4. Lawful Basis for Processing
We process your personal data under the following legal bases:
Contractual necessity: To carry out the BER assessment service you have requested.
Legal obligation: To comply with SEAI requirements and regulations.
Legitimate interests: To improve service delivery and manage client relationships.
5. Sharing Your Data
We may share your data with:
SEAI: For BER certification registration and regulatory compliance
Third-party contractors: Only if they assist in assessments and under confidentiality agreements
Legal authorities: If required by law
We never sell or rent your personal information to third parties.
6. Data Security
We take data protection seriously and implement suitable physical, electronic, and managerial procedures to safeguard the information we collect. Access to your data is limited to authorized personnel only.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal, accounting, or reporting obligations (typically 7 years).
8. Your Rights
Under data protection law (including the GDPR), you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data (in certain circumstances)
Object to processing or request restriction
Withdraw consent (if processing is based on consent)
Lodge a complaint with the Data Protection Commission (www.dataprotection.ie)
9. Cookies and Website Tracking
Our website may use cookies and analytics tools to improve user experience. You will be given the option to accept or decline cookies when visiting the site.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data please contact us.